REFUND POLICY

Returns 

Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. 

To request a return, please send an email to hello@earaclips.com with your order number, and we will help you start your return process.

To be eligible for a return, your item must be regular-priced and must be unused and undamaged. It must also be in the original packaging.

Once orders are shipped, we are unable to reroute deliveries and we cannot issue a refund while the package is in transit. We are not responsible if you provide an incorrect or incomplete shipping address. 

Please make sure all your shipping details are correct. Orders that are returned because of an invalid address may incur an additional shipping charge if they are reshipped. Orders that are unclaimed after holding period and returned will be deducted a $7.99 restocking fee if they are requested to be refunded.



Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 


Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next, contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@earaclips.com


Sale Items (if applicable) 

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. 


Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@earaclips.com


Shipping 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please note: International orders may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by EARA. Should the package be refused by the customer due to customs, the order will not be refunded by EARA.