We typically respond within 1–2 business days. If you are writing about an existing order, including your order number helps us help you faster — whether that is a question about shipping status, an exchange, or a damaged item. For questions about sizing, materials, or how our clip-on mechanisms work, check out our FAQ, or read more about how we design for comfort on this page. We also welcome notes from creators interested in collaborating — see our Community & Collabs page for details. Our small team handles support directly, so you are never talking to a bot — if your question needs a closer look, such as a sizing question, a photo of a piece that arrived damaged, or details about a bulk or wholesale order, just mention it in your message and we will follow up with next steps. If you are still deciding between styles or sizes before you buy, our clip-on earring guide walks through the different clip types and how to choose one based on ear sensitivity — it answers many of the questions we hear most often before an order is placed.